AP Premier Batam

First time staying at this hotel. There is a nice chill out bar/cafe at the lobby and my kids love the pool table. The breakfast spread is good, and the security is tight. They have convenience store just opposite the road and behind the hotel as well. Quite convenience.

The hotel contacted us prior to arriving to ask if we have any allergies or requests they should take note of, which was unique. We mentioned when booking that we were celebrating a friend's birthday, and the hotel surprised us with a room decoration and a slice of cake. They also helped us take pictures of us and the cake. The hotel has many facilities such as an indoor pool, a gym, spa area, a restaurant, and a bar with darts, pool table and karaoke corner. The restaurant serves buffet every morning from 6am to 10am, and the breakfast spread is rather large and interesting, and it changes every day, except for the pastries and live station. Room service was also excellent. They changed the towels, bathrobes, bedroom slippers everyday, and gave us bottles of mineral water daily too. We did mention that they need not tidy the room which they complied. Overall an amazing stay, the staff were very friendly.

Firstly.....the ambience of the lobby hotel look like first class hotel....and it look very soothing and calming atmosphere....secondly....the staff at the lobby were very friendly and helpful....last but not least....the facilities like gym and swimming pool is quite enjoyable.....plus kind of surprise that while walking to my hotel room, the corridor walkway was very clean and air is very fresh....

Good choice of cooked food if you like a cooked dinner for breakfast .Eggs/ pancakes freshly cooked to order. Staff very friendly and polite although communication sometimes difficult

The security team is very alert to their surroundings and ensures every vehicle entry is checked thoroughly. During my stay , my room safe was locked out, and the security personnel assisted in opening the safe in a timely manner. The coffee house staff were attentive to my requests, and the food selection was relatively good. The pastry was impressive and tasty. All the staff were professional and courteous in their service. They were very attentive to my requests. One staff of mention is Adit; he is exceptionally helpful and fast in his work towards my request. He is cheerful and maintains eye contact with the guest, displaying excellent body language of being polite. He really made a difference in my stay in the hotel. Do keep  him informed him of the excellent service provided and continue be an example to the rest of the front office guest staff.